Health Advocacy Services

Your employees don't have to be health insurance experts — and neither do you — with BalanceCareSM health advocacy services, offered at no additional cost to Paychex Insurance Agency clients with five or more participants in their health plan.

Access. Answers. Assistance.

BalanceCare provides a toll-free phone line that gives your employees 24/7 access to a health-benefits professional, who can help resolve health-care-related questions and problems, while reducing your time spent researching them. Benefits include:

  • Faster, expert resolution of questions and issues related to your group-health plan.
  • More efficient and economical access to benefit information.
  • Increased productivity for employers, managers, HR staffs, and employees.
  • Higher participant satisfaction with your health-care plan.

Diverse Services

You and your employees (including spouses, parents, and dependent children) can turn to BalanceCare for help resolving a variety of common questions and issues surrounding health plan administration. Services include:

  • Guidance through basic enrollment tasks, such as obtaining ID cards.
  • Aid in understanding benefit provisions and provider bills.
  • Coordinated access to the health-care providers and facilities.
  • Advocacy when managing medical conditions and navigating claims issues.
  • Help managing medical conditions, researching treatments, and finding providers and hospitals.

To learn more about BalanceCare health advocacy services, speak with a licensed Paychex Insurance Agency professional at 877-393-8868 or fill out our online form and an agent will contact you.

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